Customer Support
We're a small team and we reply fast.
How to reach us
- Help chat: tap Help (the chat bubble) anywhere in the app. Instant answers to common questions, any time. Tap Talk to our team to reach a person.
- WhatsApp: +91 9821581067, quickest for order help.
- Email: help@zitsoo.com, replies within 24 hours.
- Visit or write: Wein Consumer Products Pvt Ltd, 313, Udyog Vihar Phase 4, Gurugram, Haryana 122015.
When we reply
| Channel | Hours | First reply |
|---|---|---|
| Help chat (automatic) | 24 × 7 | Instantly |
| Help chat (our team), WhatsApp | every day from 8 AM to 6 PM (India time) | Usually within 10 minutes |
| Every day | Within 24 hours |
What to send us
Your order number (in My account → Orders), what went wrong and a photo if something is damaged, wrong or missing. Problems with a delivered order must reach us within 24 hours of delivery.
Keep your account safe
Zitsoo will never ask for your OTP, UPI PIN, card number, CVV or password, in chat, on WhatsApp or by phone. Never pay anyone who asks for money "to release an order" or "for a refund".
Escalation and grievances
If you're not happy with our answer, write to our Grievance Officer, Shweta Singla, at help@zitsoo.com with the subject "Grievance". Under the Consumer Protection (E-Commerce) Rules, 2020 and the IT Rules, 2021, we acknowledge within 48 hours and resolve within 30 days. You can also contact the National Consumer Helpline (1915 or consumerhelpline.gov.in).