Shipping & Delivery Policy
1. Where we deliver
We deliver in Gurugram from our store, 313, Udyog Vihar Phase 4, Gurugram, Haryana 122015, to addresses up to about 5 km by road. Enter your address or share your location at checkout to see if we reach you and your exact fee. If you're outside our area, join the waitlist and we'll tell you when we get there.
2. When
We take orders every day from 8 AM to 6 PM (India time). Most orders arrive in 30–60 minutes, depending on distance, traffic and weather. Your estimated time is shown before you order. When delivery slots are on, you can choose a time.
3. Fees
Minimum order ₹149. Handling fee ₹9 per order. Delivery is free on orders of ₹299 or more within 2 km.
| Distance by road | Delivery fee |
|---|---|
| Up to 2 km | ₹30 |
| 2–5 km | ₹50 |
The bill at checkout always shows the final fee before you place the order. If we can't place your address on our map, we call you to confirm the fee before delivery.
4. Getting the address right
- Put the pin on your door or building, and add flat, floor, tower and a landmark.
- If you share your location, we use it to fill in your area; please check it. Location that is only approximate (for example, "Precise location" turned off on iPhone) can put the pin in the wrong place.
- If your phone is far from the address you chose, we'll ask you to confirm before you order, so the rider doesn't go to the wrong place.
- A wrong pin, flat or phone number can delay or cancel the delivery.
5. At your door
- Track your rider live on the map once they leave the store, with their name and a call button.
- Share your 4-digit delivery code with the rider only when you have your bag.
- Cash on Delivery: pay by cash or UPI at the door; riders carry limited change. Online orders are already paid; the rider will not ask for money.
- Notes like "don't ring the bell" or "leave at the door" are followed where safe. Leave-at-door orders must be paid online or by UPI.
6. If we can't deliver
If we can't reach you after calling and waiting about 10 minutes, the rider brings the order back and we contact you to arrange another time or cancel it (see the Cancellation & Refund Policy). Heavy rain, traffic or events can cause delays; we'll keep you posted with notifications if you've turned them on.